By booking our services you accept our terms and conditions of trading.
You agree to give 2 weeks notice of termination of our services.
We require 3 days notice for cancellation of a clean.
Our minimum contract is 3 cleans (excluding "One Off" cleans). However, if you terminate our services after only one clean you agree to pay the "One Off" clean price.
We strive to ensure high standards and provide a first class service with each visit. However, if you are not satisfied with the quality of the finish, please inform us within 24 hours and we will return to re-clean the affected window/s, free of charge.
If your requirements change, i.e. adding additional windows to the property or changing the cleaning frequency, a new quotation may be required.
Safety is of paramount importance to us, we request that small children and pets be enclosed in the safety of the house for the duration of the clean.
We always work within the current Health & Safety legislation, but if we deem any conditions unfit or hazardous then work will not continue until conditions are improved.
Any future price increases will be at our discretion, but you will be notified in writing beforehand.
Insurance - we are covered for public liability.
If an inside clean is required, all window sills must be cleared and awkward curtains removed before cleaning commences.
If it is raining when we clean your windows and they do not dry satisfactorily once the rain has stopped, we will return to re-clean the affected window/windows. To take advantage of this service you must inform us within 24 hours of the initial clean.
Any customer not providing adequate access to the rear of the property will only have the accessible windows cleaned, however they will be charged accordingly for this reduced service.
All due payments must be received within 14 days as requested or a £2.50 administration fee will apply and compensation under the late payment directive (2000/35/EC) will be sought, this will be added to the charge for future appointments.